Essential Facts to Know About Computer Repairs & Its Importance

Computers have become the part and parcel of every business unit, and as these are sensitive gadgets that often need repair, upgradation, and periodic maintenance. Your business is no exception for sure but do you know how you can find the best computer maintenance and repair support? If you are not fully aware of it,…

Computers have become the part and parcel of every business unit, and as these are sensitive gadgets that often need repair, upgradation, and periodic maintenance. Your business is no exception for sure but do you know how you can find the best computer maintenance and repair support? If you are not fully aware of it, know the essential details of repair and maintenance before you hire a service and verify the needs with your available resources.

Check if service provider is approved by manufacturers' certification

Some computer repairs facilities enjoys their manufacturers' endorsements as preferred service providers. Check if the service provider you have selected is an authorized and preferred counter for computer repairs. Also check if the technicians working there have done their course on computer repairing. As computers are getting complex every day, only trained technicians can manage repairing job with professional proficiency. Specifically you should ask if the repair facility is equipped enough to offer servicing for the brand of computer you are working with. For example, if you are using Dell, check if the technicians are Dell certified.

Faster turnaround time

When you need repairing service support, it is obvious that you want to get the job done fast. You need to clarify with the repair facility if they can get their job done in short turnaround time. Before speaking to your shortlisted vendor, you also need to check at random with other repair shops about the average repair time and accordingly evaluate if your vendor is offering the right turnaround time. Alternately, ask your service provider if they are capable to offer you one-day repair service.

On site repairing support

Although computer and laptops are portable, but it always wise to call an onsite support service because it saves time and you need not to take away your system out of your promise. Ask your repair service provider if they can offer you on site service: it will be a better option for you.

Service warranty is a must thing

Before you find and finalize your computer repair service provider, check if they offer you service warranty. Without service warranty is offered, there is high chance that service quality of your vendor can be compromised. Additionally check if the company offers replace guarantee of spare parts if anything they damage during repair work. According to market standard, repair facilities offer 6-12 months warranty; without service warranty long term cost efficiency of your computer maintenance may not stand profit yielding.

Service charge should be affordable

Service charge and its affordability is one of the vital factors for selecting a vendor for computer repairs and maintenance. Check the service charge for the repair jobs proposed by your vendor. Without it is moderate and justified, in the long run, it might get difficult for you to use a costly service. Also check if the service provider is available 24×7 because you do not know when you may need the support.

These are the essential facts you need to know about computer maintenance and repairs because a service provider with all these facilities can only be the best option for your business use.

The Necessity of Information Governance and Data Classification for Complying With the GDPR

Approaching the new General Data Protection Regulation (GDPR), effective from May 2018, companies based in Europe or having personal data of people residing in Europe, are struggling to find their most valuable assets in the organization – their sensitive data. The new regulation requires organizations to prevent any data breach of personally identifiable information (PII)…

Approaching the new General Data Protection Regulation (GDPR), effective from May 2018, companies based in Europe or having personal data of people residing in Europe, are struggling to find their most valuable assets in the organization – their sensitive data.

The new regulation requires organizations to prevent any data breach of personally identifiable information (PII) and to delete any data if some individual requests to do so. After removing all PII data, the companies will need to prove that it has been completely removed to that person and to the permissions.

Most companies today understand their obligation to demonstrate accountability and compliance, and there before started preparing for the new regulation.
There is so much information out there about ways to protect your sensitive data, so much that one can be overwhelmed and start pointing into different directions, hoping to accurately strike the target. If you plan your data governance ahead, you can still reach the deadline and avoid penalties.

Some organizations, mostly banks, insurance companies and manufacturers possess an enormous amount of data, as they are producing data at an accelerated pace, by changing, saving and sharing files, thus creating terabytes and even petabytes of data. The difficulty for these type of firms is finding their sensitive data in millions of files, in structured and unstructured data, which is unfortunately in most cases, an impossible mission to do.

The following personal identification data, is classified as PII under the definition used by the National Institute of Standards and Technology (NIST):

o Full name
o Home address
o Email address
o National identification number
o Passport number
o IP address (when linked, but not PII by itself in US)
o Vehicle registration plate number
o Driver's license number
o Face, fingerprints, or handwriting
o Credit card numbers
o Digital identity
o Date of birth
o Birthplace
o Genetic information
o Telephone number
o Login name, screen name, nickname, or handle

Most organizations who possess PII of European citizens, require detecting and protecting against any PII data breaches, and deleting PII (often referred to as the right to be forgotten) from the company's data. The Official Journal of the European Union: Regulation (EU) 2016/679 Of the European parliament and of the council of 27 April 2016 has stated:

“The supervision authorities should monitor the application of the provisions pursuant to this regulation and contribute to its consistent application through the Union, in order to protect natural persons in relation to the processing of their personal data and to facilitate the free flow of personal data within the internal market. ”

In order to enable the companies who possess PII of European citizens to facilitate a free flow of PII within the European market, they need to be able to identify their data and categorize it according to the sensitivity level of their organizational policy.

They define the flow of data and the markets challenges as follows:

“Rapid technological developments and globalization have brought new challenges for the protection of personal data. The scale of the collection and sharing of personal data has increased significantly. Technology allows both private companies and public authorities to make use of personal data on an unprecedented scale in order to pursue their activities. Natural persons increasingly make personal information available publicly and globally. Technology has transformed both the economy and social life, and should further facilitate the free flow of personal data within the Union and the transfer to third countries and international organizations, while including a high level of the protection of personal data. ”

Phase 1 – Data Detection
So, the first step that needs to be taken is creating a data lineage which will enable to understand where their PII data is thrown across the organization, and will help the decision makers to detect specific types of data. The EU recommends obtaining an automated technology that can handle large amounts of data, by automatically scanning it. No matter how large your team is, this is not a project that can be handled manually when facing millions of different types of files hidden I various areas: in the cloud, storages and on promotions desks.

The main concern for these types of organizations is that if they are not able to prevent data breaches, they will not be compliant with the new EU GDPR regulation and may face heavy penalties.

They need to appoint specific employees that will be responsible for the entire process such as a Data Protection Officer (DPO) who primarily handles the technological solutions, a Chief Information Governance Officer (CIGO), usually it's a lawyer who is responsible for the compliance, and / or a Compliance Risk Officer (CRO). This person needs to be able to control the entire process from end to end, and to be able to provide the management and the authorizations with complete transparency.

“The controller should give particular consideration to the nature of the personal data, the purpose and duration of the proposed processing operation or operations, as well as the situation in the country of origin, the third country and the country of final destination, and should provide adequate safeguards to protect fundamental rights and freedoms of natural persons with regard to the processing of their personal data. ”

The PII data can be found in all types of files, not only in PDF's and text documents, but it can also be found in image documents- for example a scanned check, a CAD / CAM file which can contain the IP of a product, a confidential sketch, code or binary file etc. '. The common technologies today can extract data out of files which makes the data hidden in text, easy to be found, but the rest of the files which in some organizations such as manufacturing may possess most of the sensitive data in image files. These types of files can not be accurately detected, and without the right technology that is able to detect PII data in other file formats than text, one can easily miss this important information and cause the organization an elementary damage.

Phase 2 – Data Categorization
This stage consists of data mining actions behind the scenes, created by an automated system. The DPO / controller or the information security decision maker needs to decide if to track a certain data, block the data, or send alerts of a data break. In order to perform these actions, he needs to view his data in separate categories.

Categorizing structured and unstructured data, requires full identification of the data while maintaining scalability – effectively scanning all database without “boiling the ocean”.

The DPO is also required to maintain data visibility across multiple sources, and to quickly present all files related to a certain person according to specific entities such as: name, DOB, credit card number, social security number, telephone, email address etc.

In case of a data break, the DPO shall directly report to the highest management level of the controller or the processor, or to the Information security officer which will be liable to report this breach to the relevant authorities.
The EU GDPR article 33, requires reporting this breach to the authorities within 72 hours.

Once the DPO identifies the data, he's next step should be labeling / tagging the files according to the sensitivity level defined by the organization.
As part of meeting regulatory compliance, the organizations files need to be accurately tagged so that these files can be tracked on promises and even when shared outside the organization.

Phase 3 – Knowledge
Once the data is tagged, you can map personal information across networks and systems, both structured and unstructured and it can easily be tracked, allowing organizations to protect their sensitive data and enable their end users to safely use and share files, thereby enhancing data loss prevention.
Another aspect that needs to be considered, is protecting sensitive information from insider threats – employees that try to steal sensitive data such as credit cards, contact lists etc. or manipulate the data to gain some benefit. These types of actions are hard to detect on time without an automated tracking.
These time-consuming tasks apply to most organizations, arousing them to search for efficient ways to gain insights from their enterprise data so that they can base their decisions upon.

The ability to analyze intrinsic data patterns, helps organization get a better vision of their enterprise data and to point out to specific threats.
Integrating an encryption technology enables the controller to effectively track and monitor data, and by implementing internal physical segregation system, he can create a data geo-fencing through personal data segregation definitions, cross geo / domains, and reports on sharing violation once that rule breaks . Using this combination of technologies, the controller can enable the employees to securely send messages across the organization, between the right departments and out of the organization without being over blocked.

Phase 4 – Artificial Intelligence (AI)
After scanning the data, tagging and tracking it, a higher value for the organization is the ability to automatically screen outlier behavior of sensitive data and trigger protection measures in order to prevent these events to evolve into a data break incident. This advanced technology is known as “Artificial Intelligence” (AI). Here the AI ​​function is typically complied with strong pattern recognition component and learning mechanism in order to enable the machine to take these decisions or at least recommend the data protection officer on preferred course of action. This intelligence is measured by its ability to get wiser from every scan and user input or changes in data cartography. Typically, the AI ​​function build the organizations' digital footprint that becomes the essential layer between the raw data and the business flows around data protection, compliance and data management.

The Importance of a Laptop Service Center

In the present technology-driven society, laptop or notebook has been a part and parcel of our daily life. We do a lot of activities on it to make our life more comfortable and hospitable. Starting from train timetable checking to ticket booking till buying goods online, we use a laptop or notebook. Being handy and…

In the present technology-driven society, laptop or notebook has been a part and parcel of our daily life. We do a lot of activities on it to make our life more comfortable and hospitable. Starting from train timetable checking to ticket booking till buying goods online, we use a laptop or notebook.

Being handy and lightweight, we carry it with us to execute many simple to complex tasks easily with the aid of it. This is why when our laptops face issues like overheating, malfunctioning and shutting down suddenly, we can not concentrate on any work until we get it fixed or repaired. It becomes our headache.

How laptop service centers help us

To help us get rid of these issues, many laptop service centers have come to the scene. A significant number of these service centers are called dedicated service centers. A dedicated service center is a company authorized service center. It offers multiple services for a particular brand. A dedicated laptop service center never works for the other brands. Sometimes, it is directly controlled by a company. Beside, the company can hire a contractor or a third-party vendor to offer uninterrupted services on behalf of it. The contractor solves various issues faced by the users of a particular brand. In many cases, it never takes money from a customer- if the issues come within the warranty periods. In that case, the tech support professionals take the signature of a customer and deliver the product.

Offsite and on-site services

As the consequence of it, we get to see many dedicated laptop service centers belonging to various reputable companies like Dell, Acer, Asus, Lenovo, Samsung, Toshiba, Compaq, HCL, etc. If your laptop or notebook does not work properly or you need to solve an overheating issue, you should visit a dedicated service center. Based on the manufacturing company, you just need to find one located very close to your home. If you have faced the issue within the warranty period, you do not need to pay for it. Beside, in order to enjoy all benefits- you need to check the facilities ensured by the company at the time of purchasing the notebook.

There are many notebook manufacturing companies offering on-site services. It means a company representative will come to your place in order to fix the issue at free of cost (within the warranty period only). You just need to bring the matter to their attention. To receive service at your place, you need to call them at their toll-free number or drop a mail. You will receive a call on behalf of a service center representative or directly from the company to confirm the email receipt and understand your problem better.

During the time of conversation over the telephone, the customer support executive will ask your product number and model number. After that, they will forward your matter to the concerned department. Once your matter is processed, you will receive a call or an SMS. This call or SMS will let you know the expected time and the name of the person coming to fix the issues. The company representative will ask you to show the bill. After checking and verifying it with your given information, he will start the work.

Laptop Service Centers in Gurugram: A Critical Study

Gurugram, also known as Gurgaon, is a city in the Indian state of Haryana. The city has emerged as a leading financial and industrial hub of India. With the third-highest per capita income in India, the city has received the head offices of many leading IT and automotive companies. As the consequence of it, the…

Gurugram, also known as Gurgaon, is a city in the Indian state of Haryana. The city has emerged as a leading financial and industrial hub of India. With the third-highest per capita income in India, the city has received the head offices of many leading IT and automotive companies. As the consequence of it, the number of computer and laptop users has been increasing day by day.

To meet the increasing demand, many new electronic hubs have been set up. Many leading companies like Dell, HP, Acer, Lenovo, Asus, Dell, HP, Apple, MSI, and Samsung have opened their dedicated showrooms in Gururam. A few of these leading companies have launched a very small number of laptop service centers to offer flawless support to their customers. In reality, the support provided by the dedicated service centers is equivalent in comparison to the demand. As the consequence of it, the users are to wait long in a queue to receive services offered by a very small number of dedicated laptop service centers in Gurugram. Moreover, the distance of these dedicated service centers is far from the places like Hasanpur, Naurangpur, Panchagaon, and Khaintawas. As the consequence of it, many people living at those places could not reach the dedicated service centers when they are in need of an urgent solution.

Moreover, the professionals who undergo a busy schedule could not take the opportunities offered by the branded companies through their dedicated service centers. The real reason is a heavy crowd or gathering at these service centers. The service seekers had to wait long after enlisting their names. This becomes irritating for many people who do not have adequate time at their disposal. As the consequence of it, many thought companies have signed an agreement with many local repairing centers to work for them as their authorized service providers. They function like the third-party vendors who work for the companies and get payment from them. Here, they (third-party vendors) keep a record of all works and services offered to the users of a particular brand and send it to the company in order to receive payment for it. As the consequence of it, we get to see many third-party service centers offering services for more than one brand from the places like Sadrana, Dhorka, Jhund, etc.

Needless to say, as the demand is high in the city and the support made to the customers is exquisite, there always remains a pressure on those support providers. Beside, many users look for a quick service to avoid the risk of missing their targets. In many cases, they look for an instant support at their homes with no matter the service providers are charging them high or less for their home services. This trend has encouraged growing up many home service providers. They function like a mobile center to help people in their urgent needs

Googling Your Corporate Secrets

Google & Your Website – A Blind Alliance Assume you have a website “onlineshopper dot com” and when you search it on Google with keywords “online shopper website” you might get a sneak peek on the page results of your website and other websites relating to your keyword. That's quite universal as we all urge…

Google & Your Website – A Blind Alliance

Assume you have a website “onlineshopper dot com” and when you search it on Google with keywords “online shopper website” you might get a sneak peek on the page results of your website and other websites relating to your keyword. That's quite universal as we all urge to have our websites searched and indexed by Google. This is quite common for all e-commerce websites.

A. Your website “onlineshopper dot com” is directly allied with Google.

B. Your website & your web server (where you have all usernames & passwords saved) are directly allied with each other.

C. Alarmingly, Google is indirectly allied to your web server.

You might be convinced that this is normal and may not expect a phishing attack using Google to retrieve any information from your web server. Now given a second thought, instead of searching “online shopper website” on Google, what if I search “online shopper website usernames and passwords” , will Google be able to give the list of usernames and passwords for online shopper website? As a security consultant, the answer will be “MAYBE, SOMETIMES!”, But if you use Google dorks (proper keywords for accessing Google), the answer will be a big “YES!” if your website ends up with mislaid security configurations.

Google Dorks can be intimidating.

Google pops in as a serving guardian until you see the other side of it. Google may have answers to all your queries, but you need to frame your questions correctly and that's where GOOGLE DORKS pitches in. It's not a complicated software to install, execute and wait for results, instead it's a combination of keywords ( intitle , inurl , site, intext, allinurl etc) with which you can access Google to get what you are exactly after.

For example, your objective is to download pdf documents related to JAVA, the normal Google search will be “java pdf document free download” (free is a mandatory keyword without which any Google search is not complete). But when you use Google dorks, your search will be “filetype: pdf intext: java” . Now with these keywords, Google will understand what exactly you are looking for than your previous search. Also, you will get more accurate results. That seems promising for an effective Google search.

However, attackers can use these keyword searches for a very different purpose – to steal / extract information from your website / server. Now assuming I need usernames and passwords which are cached in servers, I can use a simple query like this. “filetype: xls passwords site: in” , this will give you Google results of cached contents from different websites in India which have usernames and passwords saved in it. It is as simple as that. In relation to online shopper website, if I use a query “filetype: xls passwords inurl: onlineshopper.com” the results might dismay anyone. In simple terms, your private or sensitive information will be available on the internet, not because someone hacked your information but because Google was able to retrieve it free of cost.

How to prevent this?

The file named “robots.txt” (often referred to as web robots, wanderers, crawlers, spiders) is a program that can traverse the web automatically. Many search engines like Google, Bing, and Yahoo use robots.txt to scan websites and extract information.

robots.txt is a file that gives permission to search engines what to access & what not to access from the website. It is a kind of control you have over search engines. Configuring Google dorks is not rocket science, you need to know which information to be allowed and not allowed in search engines. Sample configuration of robots.txt will look like this.

Allow: / website-contents

Disallow: / user-details

Disallow: / admin-details

Sadly, these robots.txt configurations are often missed or configured inappropriately by website designers. Shockingly, most of the government & college websites in India are prior to this attack, revealing all sensitive information about their websites. With malware, remote attacks, botnets & other types of high-end threats flooding the internet, Google dork can be more threatening since it requires a working internet connection in any device to retrieve any sensitive information. This does not end with retrieval sensitive information alone, using Google dorks anyone can access vulnerable CCTV cameras, modems, mail usernames, passwords and online order details just by searching Google.